Lighting may vary from photo to photo this is why your product might slightly change in colour as flash and natural light may create different hues.  

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We find it is easier for customers to contact Purethica via email and social media. We will immediately respond to your requests and call you if you request a call. You can also contact us via snapchat. Click on the snapchat icon at the bottom of this page for connection details.

Yes, If you do not see your country in the country selection tab and would like us to ship to you, please email us and we will arrange this with you.

We do not accept change of mind.

Yes, we accept returns for items that are damaged, leaking, or incorrect. To process your return, please contact us within 48 hours of receiving your parcel and provide clear photos of the damaged packaging, product, or incorrect item.

Postage is calculated by weight and may vary depending on your location. On average, parcels weigh around 500g. Within Australia, shipping for a 500g parcel is approximately $12.00. International postage varies depending on where you live and the weight of the package.

Payments are made online via credit card, PayPal or Square.

Please contact us via email for wholesale enquires.

If you need to make a change to your order, please contact us via email before your order has been shipped. Once an item has been dispatched, we are unable to cancel or modify the order.

If you have any questions or concerns, feel free to reach out via our contact page or email us directly at purethica@gmail.com

A tracking number is provided to you via email once your order has shipped. Please use this number to tack your order via www.auspost.com.au   If you do not have a tracking number or cannot see your parcel, please contact us at purethica@gmail.com to get help.

Once your parcel has been dispatched, you will receive an email notification.

We have close, trusted relationships with our suppliers, many of whom have shared detailed information about the origins of the crystals and raw materials used in our products. We work with a select few partners to ensure consistent quality, transparency and integrity across every product we create.

Absolutely! Shopping online opens up a world of unique jewelry, no matter where you are. We recommend reading the full description of each piece carefully. If you’re unsure or would like a closer look, feel free to email us we’re happy to provide additional photos or video clips. For non-adjustable pieces, sizing details are always included in the product description to help you choose confidently.

Most of our jewelry is adjustable and designed to fit comfortably on most people. Since each piece is unique, detailed measurements are provided in the product description. You’ll also find photos showing how the piece looks when worn whether on the hand, wrist, décolletage, or earlobes to help you visualize the fit before you buy.

It depends on the crystal. Some crystals are porous and can be damaged by water, so we generally recommend avoiding submersion. For guidance, please refer to the Crystal Care section on our website. Each piece also comes with a jewelry care guide tailored to its materials following it will help keep your piece looking beautiful for years to come.