Terms and Conditions

Your Terms and Conditions section is like a contract between you and your customers. You make information and services available to your customers, and your customers must follow your rules.

Common items in a terms and conditions agreement allow you to:

Withdraw and cancel services, and make financial transactions.
Manage customer expectations, such as liability for information errors or website downtime.
Explain your copyright rules, such as attribution, adaptation, commercial or non-commercial use, etc.
Set rules for user behavior, like forbidding unlawful behavior, hate speech, bullying, promotions, spam, etc.
Disable user accounts.
Write down any other terms or conditions that protect you or your audience.

SHIPPING TERMS AND CONDITIONS

AUSTRALIAN ORDERS

We send orders using Australia Post. Express orders are posted with Australia Post. These must be requested and will incur an additional charge. Please allow 3-5 business days for delivery to metropolitan areas, and up to 8 business days for delivery to regional areas within Australia.

INTERNATIONAL ORDERS

We do not currently ship outside of Australia.

PACKAGING

We try to use as minimal packaging as possible and use 100% biodegradable paper or cellulose for small and single items. These are made from cornstarch. These 'look' like plastic, but they aren't. Packaging may include paper filling to ensure products do not get damaged in transportation. This is biodegradable and therefore please re-use or recycle correctly.

RETURNS

We want you to absolutely love what you order, but we do not accept returns for change of mind. If anything you’ve ordered arrives damaged or faulty, let us know straight away, providing us with your order number, and a description plus photo of the damage. We do not accept returns without photos of damage. All returns for damaged items must be emailed with 48 hours of parcel delivery confirmation date. We cannot accept any return items without contacting us first. E-mail: purethica@gmail.com

LOST PACKAGES
If an item has been lost in transit, replacement items will be dispatched at our discretion. In some cases, recovery of insurance on these items can take up to 3 months. These are the Australia Post guidelines, so please bear with us if this should occur.

What happens in this case is that a missing parcel lodgement is made, then Aust Post will investigate. Depending on the result of this, It can be a quick fix, or a longer wait to see whether the parcel will be returned to sender. This is the 3 month time frame for international orders for returns. This is out of our hands, but we insure packages for this very reason.

WEBSITE TERMS OF USE

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.