frequently asked questions

Lighting may vary from photo to photo this is why your product might slightly change in colour as flash and natural light may create different hues.  

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At this point we are contactable via email and social media.  We will immediately respond to your requests and call you if you request a call. 

We currently only ship to customers in Australia.  If you would like us to ship internationally, please email us and we will arrange this with you.

We do not accept change of mind returns. 

Postage is calculated by weight.  A 5kg parcel will cost just under $10 for postage to ship in Australia.  Orders under $30 value will ship for free regardless of the weight of the parcel.  

Payments are made online via credit card or PayPal or Square. 

Please contact us via email for wholesale enquires.

If you need to make a change, please contact us by email before your item has been sent out. If we do not receive contact and the shipment has been already sent then we can not cancel or make changes to your order. If you have any concerns, please contact us via the contact page on our website or email us at purethica@gmail.com

If your order has not arrived in the given period, please contact us at purethica@gmail.com to get help. 

Once your parcel has been dispatched, you will receive an email notification.

We have formed close relationships with our suppliers who have shared details of the mines crystals have come from and the origins of raw goods included in our product range.  This was a very lengthy and difficult process where we abandoned relationships with suppliers who did not meet our strict criteria. We only use a handful of supplies to ensure the quality control of this process is constantly followed.     

Buying online makes the whole world of jewellery available to you no matter where you live.  Ensure you read the description of the jewellery piece and if you are unsure email us and we can send you some more photos and clips of the piece you are interested in.  When jewellery pieces are not adjustable the sizing of the piece will be shown in the description. 

Most of our jewellery is adjustable and fits most people beautifully.  Each item is unique and the measurements of each piece is shown in the items details.  In the details you will see a photo of how the jewellery looks on either the hand, wrist, decolletage or earlobes. 

Depending on the crystal yes but some crystals do not like to be submerged in water as they are porous and water can damage them.  On this website you will find a crystal care section which explains how to care for your stones.  It is however recommended that you follow the jewellery care guide supplied with each piece of jewellery.